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A relatively permanent change in behavior (or behavior tendency) that occurs as a result of a person’s interaction with the environment.

We spoke in class today how important is it to continue learning new skills.  The way that companies evaluate employees now a days is by the values and what skills they know and are willing to continue to learn.  The more skills you know the better off you will be. 

Most of the knowledge we know is called Tacit Knowledge, it basically means that we remember how to do things based on our actions and the way of thinking.  It is easeir to show someone how to do something than it is to explain it.  People pick up on knowledge faster when observed and experienced.

Found a clip that is an example of learning how to drive a car


Four Drive Theory

Drive to acquire– This is the drive to seek, take, control, and retain objects and personal experiences.  This drive extends beyond basic food and water; it includes enhancing one’s self-concept through relative status and recognition in society.

Drive to bond– to form social relationship and develop mutual caring commitments with others.  It explains why people form social identities by aligning their self-concept with various social groups.

Drive to Learn–  to satisfy our curiosity, to know and understand ourselves and the environment around us.  When observing something that is inconsistent with or beyond our current knowledge, we experience a tension that motivates us to close that information gap.

Drive to defend– To protect ourselves physically and socially.  The first drive to develop, it creates a “fight-or-fight” response in the face of personal danger.  The drive to defend goes beyond protecting our physical self.  It includes defending our relationships, our acquisitions, and our belief systems.



There are three types of intellectual capital

1. Human Capital- Knowledge that people possess and generate.  This is an important part of a company’s stock of knowledge, and it is a huge risk in companies where knowledge is the main competitive advantage.

2. Structural Capital- Knowledge captured in systems and structures.  This includes the knowledge captured and retained in an organization’s systems and structures, such as the documentation of work procedures and the physical layout of the production line.

3. Relationship Capital Value derived from satisfied customers, reliable suppliers, etc. provide added mutual value for the organization.



Emotional labor is effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions.

Emotional labor across culture- some culture expect people to display a neutral emotion. Every countries have different emotional labor, so you have to adapt to that emotional labor that countries is  used to.




1-judgment about an attitude object

2-based mainly on rational logic

3-usually stable for days or longr

Emotions- is psychological , behavioral and physiological episodes experiences. now you can see the difference between attitudes and emotions.


1-experienced toward an attitude object

2-based on awarness of our sense

3- occur briefly, usually lasting minutes

Example of emotions :

Stereotyping is the process of assigning traits to people based on their membership in a social category. 

There are 3 ways to help minimize stereotyping biases

– Diversity awareness training – educate employees about the benefits of diversity

– meaningful interaction- contact hypothesis

-decision-making accountability – make people accountable for their decisions motivates them to consider objective infor rather that the stereotypes

Employee Engagement

The employee’s emotional and cognitive
(rational) motivation, ability to perform the job, clear understanding of the
organization’s vision and his/her specific role in that vision, and a belief
that he/she has the resources to get the job done.

Unique places to work

When considering the workplace and the environment that it is contained with is a significant factor when deciding where to start your career.  To acquire and keep the best talent within your industry the place of business must attract top of the line workers. Google has an excellent representation of the necessary  steps to keep the best workers happy and working for them. I currently feel the pain of under utilization and lack of compassion.  It is very frustrating to be taken advantage of but the shape of the economy does not allow me to find jobs easily elsewhere.  I know as soon as I find a new job I am out of my crappy old one.


Most of the Organizations encourage values to their employees, for example: team work, accountability, workshop so that they can get along a learn from each other in addition the company in the future can have success and achieve their goals.

Employee Motivation is one of the MARS model of individual behavior.

Motivation is the internal forces that affect a person voluntary choice of behavior.

opinion:with a good direction, intensity and persistence any employee can achieved their goal and be successful in any organization.